Privacy Policy

PRIVACY POLICY

Last Updated: June 2026

At Utkala Ethnics, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, interact with our social media accounts, or use our services.

Information We Collect

We may collect the following information:

Name
Email Address
Mobile Number
Shipping and Billing Address
Order Information
Payment Information (processed securely through third-party payment gateways)
Instagram and Facebook profile information when interacting with our social media platforms
Information voluntarily provided through forms, enquiries, or customer support interactions

How We Use Your Information

We use your information to:

Process and fulfill orders
Provide customer support
Communicate order updates and delivery information
Improve our products and services
Respond to enquiries and requests
Conduct marketing and promotional activities
Operate Instagram and Facebook messaging automation for customer communication

Sharing of Information

We do not sell, rent, or trade your personal information.

Information may be shared with trusted third-party service providers only when necessary to:

Process payments
Deliver products
Provide website hosting services
Conduct marketing and analytics activities
Comply with legal requirements

Data Security

We implement reasonable security measures to protect your information from unauthorized access, misuse, alteration, or disclosure.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Cookies

Our website may use cookies and similar technologies to improve user experience, analyze website traffic, and provide personalized content.

Users may choose to disable cookies through their browser settings.

Meta Platform Integration

When you interact with Utkala Ethnics through Instagram or Facebook, we may receive information provided through Meta's platform APIs. This information is used solely for customer communication, order assistance, and business operations.

Data Retention

We retain personal information only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our policies.

Your Rights

You may request:

Access to your personal information
Correction of inaccurate information
Deletion of personal information
Withdrawal of consent for marketing communications

Contact Information

For privacy-related questions, please contact:

Utkala Ethnics
Email: prathamesh0078@gmail.com

TERMS & CONDITIONS

Last Updated: June 2026

Welcome to Utkala Ethnics. By accessing our website and purchasing our products, you agree to the following terms and conditions.

Products

We strive to ensure all product descriptions, images, and pricing are accurate. However, slight variations in color, texture, and design may occur due to photography, screen settings, or handcrafted production processes.

Orders

All orders are subject to acceptance and availability.

We reserve the right to cancel or refuse any order due to product unavailability, pricing errors, or suspected fraudulent activity.

Pricing

All prices displayed on our website are in Indian Rupees (INR) and are subject to change without prior notice.

Payments

Payments are processed through secure third-party payment gateways. Utkala Ethnics does not store your payment card information.

Shipping

Delivery timelines may vary depending on location and courier services. Delays caused by external logistics providers are beyond our control.

Returns & Exchanges

Return and exchange requests will be governed by our Return Policy available on the website.

Products must be unused and in their original condition to qualify for returns or exchanges.

Intellectual Property

All website content including logos, images, product designs, graphics, text, and branding elements are the property of Utkala Ethnics and may not be copied, reproduced, or distributed without written permission.